FAQ
Frequently asked questions
- Where are the apartments?
- 6 Jaba Close, Garki, Abuja (FCT), walking distance from the major federal and corporate landmarks. Full directions and check-in instructions go out 24 hours before arrival.
- Is the building secure?
- Yes. The compound is walled, the gate is guarded, and security staff are on duty 24 hours a day and CCTV recording around the clock. Parking is inside the gate rather than on the street, and the front desk is staffed overnight, so there is always someone awake on site. The building is in central Garki, directly opposite the FCTA (FCT Administration) office, which is one of the better-policed parts of Abuja. If anything worries you during your stay, call the front desk from the apartment at any hour.
- What time is check-in and check-out?
- Check-in is from 2pm and check-out is 12 noon. The front desk is staffed 24 hours, so a late arrival is fine, just tell us roughly when to expect you. If you need to drop bags before 2pm or leave later than noon, ask us and we will do what we can.
- How do I book?
- Pick a date range on any apartment page and submit. You can also message us directly via the chat at the bottom-right of the site, or send an enquiry from the contact page. We confirm within the same business day.
- What is included in the nightly rate?
- A fully equipped kitchen, 24/7 power (mains + backup), high-speed internet, air-conditioning, housekeeping, and 24/7 on-call support from the operations team.
- Is there a kitchen in the apartment?
- Yes, and a full one rather than a kitchenette. Every apartment comes with a cooker and oven, a microwave, an in-built refrigerator and freezer, a washing machine, an electric kettle, and hot water. This is a home away from home: cook a proper meal, do your own laundry, and settle in for a month as comfortably as for a night.
- Can you issue a corporate invoice?
- Yes. We support net-30 and net-60 terms for registered companies. Mention it in your enquiry and we'll set up the account.
- How do I pay?
- To hold a booking online, you pay the deposit on our secure Paystack checkout; cards (Verve, Mastercard, Visa), bank transfer, and USSD all work. The balance is collected at the apartment on arrival by bank transfer or POS card; we do not take cash. The desk also takes a refundable ₦50,000 caution fee per apartment at check-in, which is not part of the rate and comes back to you by bank transfer after you leave.
- Is there a caution fee?
- Yes, ₦50,000, taken by the front desk at check-in on every stay, and refundable in full. It is not a charge for anything, so it carries no VAT and it is no part of your room rate: it is held against damage beyond reasonable wear and anything left unpaid on your bill. After you check out and we have looked over the apartment, it is returned by bank transfer to a Nigerian account in your name, normally within 5 to 10 working days. If we ever deduct from it, we send you an itemised note of exactly what and why.
- Do you accept USD?
- For USD-paying corporate guests we can issue an invoice and accept payment via international bank transfer or Wise. Mention it in your enquiry.
- What is the cancellation policy?
- Cancel 8 or more days before arrival and your deposit (one night's rate, VAT inclusive) is returned in full. Within 7 days of arrival, 50% of the total is charged. Within 48 hours of arrival, or a no-show, is non-refundable. Refunds are paid by bank transfer within 5-10 working days. Corporate contracts may override these defaults. Full details are on our refund and cancellation policy page.
- Do I need to upload my ID when I book?
- No. Bring your NIN slip (Nigerian guests) or passport (international) to check-in and the front desk will record the number. We don't store ID document scans by default.
- How often is the apartment cleaned?
- Daily if you would like it, and every second day either way. You choose the time of day: tell the front desk what suits you and we will work around it. The every-second-day clean is not optional, because it is also how we spot a leak or a fault before it becomes your problem.
- Is there a laundry service?
- Yes. Hand your laundry in at the front desk and it is charged to your room bill. Every apartment also has its own washing machine if you would rather do it yourself.
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