FAQ
Frequently asked questions
- Where are the apartments?
- 6 Jaba Close, Garki, Abuja (FCT), walking distance from the major federal and corporate landmarks. Full directions and check-in instructions go out 24 hours before arrival.
- How do I book?
- Pick a date range on any apartment page and submit. You can also message us directly via the chat at the bottom-right of the site, or send an enquiry from the contact page. We confirm within the same business day.
- What is included in the nightly rate?
- 24/7 power (mains + backup), high-speed internet, air-conditioning, daily housekeeping, and 24/7 on-call support from the operations team. Room service from our in-house chef and laundry service are available at an additional charge.
- Can you issue a corporate invoice?
- Yes. We support net-30 and net-60 terms for registered companies. Mention it in your enquiry and we'll set up the account.
- How do I pay?
- To hold a booking online, you pay the deposit by bank transfer; the account details are shown on the payment page. The balance is collected at the apartment on arrival by cash, bank transfer, or POS card. We are moving to a simpler online card payment shortly.
- Do you accept USD?
- For USD-paying corporate guests we can issue an invoice and accept payment via international bank transfer or Wise. Mention it in your enquiry.
- What is the cancellation policy?
- Cancel 8 or more days before arrival and your deposit (one night's rate, VAT inclusive) is returned in full. Within 7 days of arrival, 50% of the total is charged. Within 48 hours of arrival, or a no-show, is non-refundable. Refunds are paid by bank transfer within 5-10 working days. Corporate contracts may override these defaults. Full details are on our refund and cancellation policy page.
- Do I need to upload my ID when I book?
- No. Bring your NIN slip (Nigerian guests) or passport (international) to check-in and the front desk will record the number. We don't store ID document scans by default.
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