Legal
Privacy policy
Last updated: April 2026.
What we collect
When you send an enquiry or book a stay, we collect the information you provide: your name, email, phone number, nationality, and any details you include in your message or the booking form (preferred dates, guest count).
We do not require you to upload your ID document at booking. At check-in our front desk will record your NIN (Nigerian guests) or passport number (international guests) from the physical document. We do not keep a scan of the document by default. We record only the number, alongside your name, nationality, and dates of stay.
Why we collect it
- To respond to your enquiry and, if you book, to manage your stay.
- To comply with legal requirements that apply to short-term accommodation providers in Nigeria, including the weekly guest log shared with the local police station (see below).
- To contact you about your current booking (check-in details, changes, emergencies).
Sharing with the police
As a serviced-accommodation business in Nigeria, we share a guest log with the local police authority on a weekly basis. The log includes your name, identification number (NIN for Nigerian nationals, passport number for international guests), nationality, contact phone, the apartment you stayed in, and your arrival and departure dates. We do not share anything else. Your message history, payment details, and preferences are not included.
AI assistance with replies
When you message us, a member of our team may ask an AI assistant to draft a suggested reply. To do that, the text of the messages in your conversation is sent to our AI provider, which processes it and returns a suggested wording.
Three limits apply, and we hold ourselves to all three. Your name, contact details, booking reference, identification number and payment information are never included: the assistant sees the message text and our own published information about the property, and nothing from your booking record. Every reply is written, checked and sent by a person, so you are never in conversation with a machine. And we do not use the assistant to make any decision about you, your booking, or your money.
We keep your message history on our own servers, as described above, and we may use past conversations internally to improve how our team answers common questions. Anything that could identify you is removed before a conversation is used that way.
Payment data
Card payments are processed by Paystack. We never receive or store your card number, only a reference that lets us reconcile the payment with your booking. Refunds and disputes are handled through the same provider.
How we protect your data
Your data lives on our own servers in an encrypted database, with backups managed by our hosting provider. Access is restricted to the operations team and the owners, and every access to sensitive fields (such as stored ID documents) is logged.
Your rights
You may request a copy of the information we hold about you, or ask us to delete it, by contacting us. We will respond within 30 days. We will retain the minimum information required by law even if you request deletion. Where this applies we will tell you clearly.
Contact
Questions or requests: privacy@cholisresidency.ng.